Centra Health Suites

This privacy policy describes how Centra Health Suites collects and uses the personal information you provide on our website or on our solution applications. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Your privacy is very important to us and trust is our #1 value. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information.

A reference to “Centra Health Suites”, “we” or “us” is a reference to Centra Health Suites and the relevant affiliate involved in the processing activity.

Responsibility for your Personal Information

For the avoidance of doubt, CentraHS is the controller of your Personal Data under the provisions of this Privacy Policy, therefore responsible for your personal information unless expressly specified otherwise. We are not responsible for the privacy or data security practices of our customers, which may differ from those set forth in this Privacy Policy.

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us within this policy, unless we obtain the consent of the individual concerned or as required by law.

Processing activities covered

This Privacy Policy applies to the processing of Personal Data collected by us when you:

• Visit our website that displays or link to this Privacy policy;
• Visit our social media pages;
• Visit our offices;
• Receive communications from us, including emails, phone calls, texts or fax;
• Use our applications and services as an authorised user (for example, as an employee of one of our customers who provided you with access to our services) where we act as a controller of your Personal Data.

Personal Information Collected

Contact Information – such as name, email address, mailing address, phone number. Our customers/ health care providers (data controller to their patient data) may collect patient personal information. It is our policy not to access any patient data for all our system work including but not limited to feature upgrades and bug fixes.

Business/ organisational information – this is the information we need about our customer/ healthcare provider to be able to supply our services and enable billing processes for the same. 

Automated Information – though the email communications we send you, we may use certain tools to capture data about your interaction with our communications if or when you open our message, click on any links or banners it contains. We use this information to enhance our marketing efforts.  We do not sell or distribute this information to third parties.

Feedback & Support Requests – If you provide us with feedback, contact us for support or to ask us questions, we will collect your name, email address, other contact information and information needed to follow-up in response to your feedback or provide the requested support/ answer your question.

Uses for your Personal Information

Social Media Features – Our website may use social media features, such as the “Tweet” button and other sharing widgets (“Social Media Features”). You may be given the option by such Social Media Features to post information about your activities to a profile page of yours that is provided by a third-party social media network in order to share within your network. Via the Social Media Features you may click through to social media networks from our website, and the latter may receive information showing that you have visited our website.

Providing necessary information – We base the processing of your Personal Data on our legitimate interest to provide you with the necessary information and functionality required during your use of our websites. 

Maintaining payments – If you have provided financial information to us, we process your Personal Data to verify that information and to collect payments to the extent that doing so is necessary to complete a transaction and perform our contract with you.

Websites and service improvement – We process your Personal Data through analysis of trends and by tracking your usage of and interactions with our website and services to the extent it is necessary for our legitimate interest in continuously improving our websites and services and providing our visitors and customers with more relevant content and service offerings.

Assessing capacity – We process your Personal Data to assess the capacity requirements of our services to the extent that it is in our legitimate interest to ensure that we are meeting the necessary capacity requirements.

Contact follow-up – We process your Personal Data to assess new potential customer opportunities and conduct follow-ups in the form of marketing information, product recommendations and other non-transactional communications, to the extent that meets your demands and user experiences.

Sharing your Personal Information:

We do not sell your personal data to third parties. We may also disclose your personal information:

• as required by law such as to comply with a subpoena, or similar legal process.
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• if we should be involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• If you use our services as an authorised user, for your access to the services to the extent this is necessary for verifying accounts and activity, investigating suspicious activity, or enforcing our terms and policies
• to any other third party with your prior consent to do so.

Retention of your Personal Information

We will retain your information for as long as your account is active, as needed to provide you services or until you request for deletion. If you wish to request that we no longer use your information to provide you services contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security of your Personal Information

We take every precaution to help safeguard against the accidental or unlawful destruction, loss, alteration and unauthorised disclosure of, or access to, the Personal Data we process or use. While we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure. Therefore, we cannot guarantee its absolute security. You are solely responsible for protecting your password, limiting access to your devices and signing out of websites after your sessions. 

Changes to our Privacy Policy

This Privacy Policy shall be updated from time to time to reflect changes in our practices, technologies, legal requirements and other factors. If we make a material update, we may provide you with notice prior to the update taking effect, such as by posting a conspicuous notice on our website or by contacting you using the email address you provided.We encourage you to periodically review this Privacy Policy to stay informed about our collection, processing and sharing of your Personal Data.